FAQ's, Links, and Policies
FAQ's
Q: What about the Nomenclature?
A: We understand that there are as many variations of the nomenclature used as there are teachers. We initially looked into the idea of designing the mat with blank lines so the teachers could insert their own version, for example ‘pepperoni pizza’ or ‘rattle rattle dump truck’.
However, extensive research amongst teachers indicated a strong preference for wording, whatever it may be. All teachers agreed that it was of benefit to students to understand that there is more than one way to approach each rhythm. The simplicity and clarity of the mats is a great attraction for the children (and the teachers!).
Some teachers have decided to change and use the Twinkle Mat version, some use it as a first verse and use their preferred ones as a second verse, and some do the reverse. There are lots of options, and we know you will find the right way to make it work for you.
At some point in the near future there will be a non-English world version without any terminology, as well as an expansion of our design options. However, the basic purpose of the Twinkle Mat remains reinforcing good posture and foot placement.
We are delighted that the Twinkle Mat is part of your child or student’s practice regimen.
Q: Do I need a PayPal account to pay with a credit card?
A: NO! PayPal is just the processor we use. You can pay with your card at checkout, without having a PayPal account.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: Final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Why buy a Twinkle Mat when you can make a paper mat?
A: This seems like a reasonable question and I have the answer. I can assure you that had I not walked the walk before you, I would never have worked as hard as I have to bring this product to you.
Here are a few reasons:
• All paper versions do not provide a safe and solid foundation upon which to stand.
• They can be quite slippery depending on your flooring material.
• Poster board tears, fades and is too big for them to carry.
• It curls and does not lay flat.
• Manila folders really are too small.
• Your or the teachers artistic handiwork is not always clear.
• Our mat is a bright and exciting place to practice.
• You are not skimping on anything else, why would you on this very important component?
Q: Where are the Twinkle Mats made?
A: In order to produce the highest possible quality Twinkle Mats, they are manufactured in Taiwan (not China).
Q: Do you offer wholesale pricing for teachers, instructors, and retailers?
A: Yes. Please contact us if you have any questions We would like to discuss your wholesale needs and options. We also have special pricing for teachers who wish to stock their studios.
Q: What forms of payment do you accept?
A: We gladly accept Visa, Mastercard, American Express, Discover, or regular account payments all through PayPal.
Q: How secure is this store?
A: This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the secure sockets layer protocol (ssl) with an encryption key length of 128-bits (the highest level commercially available).
Q: Do I need a paypal account to purchase from this store?
A: No, you are not required to have a PayPal account to purchase from this store, although if you already have a paypal account you may use it.
Q: Have you had the mats tested for lead?
A: Of course. I am one of the most neurotic parents around. If it is not good enough for my child it is not good enough for yours. If you would like a copy of the report, please just email me with your request and contact information. I will happily send you a copy.
Links of Interest
15th Annual Suzuki World Convention
Suzuki Xchange- Join the SAA's chat community
Introduction to the Bow
Music Mind Games
Tips and Info from Sheila's Corner
Wonderful info from Dr.Deverich
Store Policies
TwinkleMat.com LLC offers the following Returns Policy:
We are happy to accept returns for defective merchandise. Please email us to receive a RTV number prior to returns. returns received without and RTV number will be assessed a 20% restocking fee.
This entire site is Copyright © 2009TwinkleMat.com LLC . All Rights Reserved. Use of this site acknowledges that this applies to all pages, products, copy and images. Thank you.
